The Point So reports The American Lawyer / Law.com (subscription). In recent years corporate Legal departments have loudly announced that operational excellence is their new goal. Promising speed of service delivery, lower cost, and enhanced accuracy in work product as results. Headlines like the one above raise doubts about the…
The Point 1. If you don’t know the quality of what you’ve bought, no amount or kind of cost data can tell you if it’s money well spent. 2. The Thomson Reuters’ 2022 Legal Department Operations Index reported that 70% of corporate legal departments track total spending by law firm,…
The Point A surgeon friend of mine once explained to me how her profession’s CPT Codes describe specific medical procedures in a way that’s commonly accepted across the medical industry. For each such procedure a fixed fee is charged — regardless of the time consumed or complications encountered in performance…